SYSTEMS DESIGNED FOR EASE OF USE & RELIABILITY

Uptime911

SCADAScope is like having an experienced troubleshooter sitting in the turbine 24/7, waiting to answer a phone call to help with operation from before the fault has occurred and until the asset is back in full production.

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ON-CALL, 24/7 EXPERT SUPPORT — With Uptime911, you are never on your own. The chat feature means technicians can connect with human expertise and AI-enhanced intelligence, to get smart tips and insights that speed up your troubleshooting efforts, and get the problem fixed, fast.

Uptime911

There are a lot of systems that notify you of a problem. SCADAScope’s Uptime911 is the industry’s first system to help solve problems. 

It helps your technicians fix faults faster, and in as few visits as possible. 

Unlike regular OEM SCADA systems, which function like the “Check Engine” light in your car, that simply tells you something isn’t working; SCADAScope is an intelligent  diagnostics system. It will tells your technician what the real problem is and where to start looking for it.

It helps find the real underlying causes and distinguishes them from secondary effects. 

SCADAScope is designed to solve problems. Uptime911 provides ready-to-use troubleshooting notes (TSNs) that are sent to help the crew fix the issue right the first time.

Schematics
Guiding Images
Fault Evidence
Improving Systems
Schematics Included
Troubleshooting Notes for electrical problems contain relevant pages from the schematics with the problem areas highlighted.
Guiding
Images

Photos of components help technicians look in the right place by familiarizing them with the right components.

Fault
Evidence

Uptime911 TSNs contain the high resolution fault data of the signals that tell the best story available to help the right team approach the problem with the right parts.

Improving
Systems

Every time a problem is found and photos of the defective part or connection are sent back to SCADAScope, it helps the next troubleshooting get easier.

How do Troubleshooting Notes help my operation?
When an asset is down, Uptime911 helps your crew know where to go and what to look for.

Before the crew leaves for the turbine, they are equipped with Troubleshooting Notes that would help them:

- Get the right spare parts
- Have the right tools ready
- Know a good place to start
- A list of tests to perform or general questions answer
Does Uptime911 make work orders automatically?
No, it is not designed to manage work but only to identify and guide the work needed, Uptime911 TSNs contain the most crucial information to go into a work order without being a work order.

It could, however, feed into a work order system (ERP) and there are a lot of excellent ones out there. AP Renewables could help you get one connected, or get one deployed. We regularly add new interfaces for new work order systems (ERP, SAP, Salesforce, Excel, Access, etc.)
Does Uptime911 help with electrical problems?
Uptime911 TSNs are designed to help with every problem that SCADAScope has good data about. Of course certain events happen without a clear signature but SCADAScope helps you establish the sequence of events from the PLC point of view and find the main event that led to stoppage.
What about Safety System faults?
Overspeed systems (e.g. OGS, VOG, Aero brakes) often have independent controllers that are not directly recorded. But the high speed data from SCADAScope gives you the ability to find the problem, even when data is missing from other devices.

SCADAScope data answers a very critical and time saving question: Was there actually a safety event (e.g. An overspeed) or did the safety system malfunction?